Privacy Policy
ck9777 is committed to safeguarding the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and the rights you hold over your own data as a player based in Bangladesh.
Information We Collect
When you interact with the ck9777 platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal and technical information. This data is necessary for us to provide a secure, personalised, and fully functional gaming experience. We only collect information that is relevant, adequate, and not excessive for the purposes described in this Privacy Policy.
The categories of personal data we collect from ck9777 players include, but may not be limited to, the following:
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, gender | Registration & KYC verification |
| Contact Data | Mobile number, email address, district/division of residence | Registration & account settings |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction references, deposit and withdrawal amounts in BDT | Payment processing |
| Gaming Activity Data | Bet history , game sessions, wagering records, win/loss history, bonus usage | Platform activity logs |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Automatic collection on site visit |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Verification Documents | Copies of national ID card (NID), passport, utility bills, bank statements | KYC / withdrawal verification |
We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under this age threshold, the account will be suspended immediately and all associated data will be reviewed in accordance with our age verification procedures. 18+ only.
In some cases, technical data is collected automatically when you visit the ck9777 website, without any active action on your part. This includes data collected via cookies, server logs, and similar tracking technologies. Please refer to the Cookies section of this Privacy Policy for full details on how these technologies are used and how you can manage your preferences.
Identity & KYC Data
We collect identity documents and personal details as part of our Know Your Customer (KYC) obligations, to verify your age and prevent fraud.
Mobile Payment Data
Financial data tied to bKash, Nagad, Rocket, and Upay transactions is collected solely for payment processing and fraud prevention purposes.
Technical & Device Data
IP addresses and device metadata are collected automatically to maintain platform security, prevent multi-accounting, and deliver a stable user experience.
How We Use Your Data
Every piece of personal data collected by ck9777 is used for a defined, legitimate purpose. We do not process your information beyond these stated purposes without your prior consent.
ck9777 uses the personal data it collects for the following primary purposes:
- Account creation and management: To register your account, verify your identity, maintain your profile, and manage your preferences and communication settings across the platform.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to reconcile transaction records in BDT, and to detect and prevent payment fraud.
- Platform security and fraud prevention: To monitor for suspicious activity, enforce our one-account-per-player policy, prevent money laundering, and respond to reported security incidents.
- Responsible gaming obligations: To monitor gaming behaviour for patterns consistent with problem gambling, to apply self-exclusion requests, to enforce deposit limits and time-out periods, and to provide player protection tools.
- Regulatory and legal compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and maintain records required under anti-money-laundering and consumer protection frameworks.
- Customer support: To respond to your queries, complaints, and requests submitted via live chat or email to [email protected], and to maintain a record of correspondence for quality assurance and dispute resolution.
- Personalisation and promotions: To tailor the platform experience to your preferences, and — where you have opted in — to send you information about relevant promotions, seasonal bonuses (such as Eid and BPL season offers), and platform updates.
- Platform analytics and improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, reliability, and game selection of the ck9777 platform.
Where ck9777 processes your personal data for marketing and promotional purposes, this is done on the basis of your prior opt-in consent. You may withdraw your consent to marketing communications at any time by contacting the support team or updating your account notification preferences. Withdrawing marketing consent does not affect your ability to use the platform or your eligibility for promotions that are available to all players regardless of communication preferences.
ck9777 processes personal data on one or more of the following lawful bases: (a) performance of a contract — to provide the gaming service you have registered for; (b) legal obligation — to comply with applicable regulatory requirements; (c) legitimate interests — to protect platform security and prevent fraud; (d) consent — for marketing communications only.
Gaming Behaviour Analysis
We analyse betting patterns to identify responsible gaming concerns early, enabling timely intervention and player support where needed.
Opt-In Marketing Only
Promotional communications — including BPL season offers and Eid bonuses — are sent only to players who have explicitly opted in to receive them.
Data Sharing & Third Parties
ck9777 does not sell your personal data to any third party. We share data only in limited, defined circumstances necessary to deliver the platform's services and meet our legal obligations.
In operating the ck9777 platform, we work with a limited number of trusted third-party service providers who process personal data on our behalf. All such providers are engaged under strict contractual data processing agreements that require them to handle your data in accordance with applicable privacy standards and solely for the purposes we have specified. ck9777 remains responsible for ensuring that these providers meet their data protection obligations.
The categories of third parties with whom ck9777 may share your personal data are as follows:
- Payment service providers: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks applicable to mobile financial services in Bangladesh.
- Identity verification providers: Third-party KYC and document verification services may process your identity documents on our behalf for the purpose of confirming your age and identity during the account verification process.
- Game and technology providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive limited technical and session data necessary to deliver their games within the ck9777 platform environment. This data does not include your full identity or payment details.
- Platform analytics providers: Aggregated and anonymised usage data may be shared with analytics tools to help us understand platform performance and improve the user experience. No personally identifiable data is shared in this context.
- Legal and regulatory authorities: ck9777 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, a valid legal process, or in connection with the prevention and investigation of fraud or criminal activity.
ck9777 will never sell, rent, or trade your personal data to advertisers, data brokers, or any commercial third party for their own marketing or profiling purposes. If a data sharing arrangement that falls outside the categories above becomes necessary in the future, we will update this Privacy Policy and notify affected players in advance.
ck9777 does not and will not sell your personal data to any third party for commercial gain. Your information is used exclusively to deliver, secure, and improve the gaming services you have signed up for.
Contractual Data Agreements
Every third-party provider that handles player data on our behalf operates under a binding data processing agreement that limits their use of that data strictly to the purpose for which it was shared.
Game Providers & Limited Data
Game studios such as Pragmatic Play and Evolution Gaming receive only the technical session data needed to run their games — never full identity or financial records.
Analytics Are Anonymised
Any data used for platform analytics is aggregated and stripped of personally identifying details before being processed by analytics tools.
Cookies & Tracking Technologies
ck9777 uses cookies and similar technologies to ensure the platform operates correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve your experience.
Cookies are small text files stored on your device when you visit the ck9777 website. They allow the platform to recognise your browser on return visits, maintain your active session, store language and display preferences, and gather anonymised statistical data about how players navigate and interact with the site.
ck9777 uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login state persistence, security tokens, fraud prevention flags | No — essential for platform operation |
| Functional | Storing display preferences, language settings, and recently played game lists | Yes — via browser settings |
| Analytical / Performance | Aggregated page view counts, session duration, navigation path analysis (anonymised) | Yes — via browser settings |
| Responsible Gaming | Storing session time alerts, deposit limit display flags, and self-exclusion status markers locally | No — essential for player protection |
You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please be aware that disabling certain categories of cookies — particularly strictly necessary and responsible gaming cookies — may impair the functionality of the ck9777 platform or prevent you from accessing certain features of your account.
ck9777 does not use cross-site tracking cookies, advertising network cookies, or any cookie technology that shares your browsing behaviour outside the ck9777.app domain with commercial advertising platforms.
First-Party Cookies Only
All cookies set by ck9777 are first-party, meaning they are issued directly by the ck9777.app domain and are not shared with advertising networks.
Responsible Gaming Cookies
Certain cookies are used specifically to enforce player protection settings such as deposit limits and session duration alerts — these cannot be disabled.
Browser-Level Control
You can manage functional and analytical cookies through your browser's privacy and cookie settings. Instructions vary by browser but are widely available from browser support pages.
Data Retention & Storage
ck9777 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations.
The retention periods applicable to different categories of personal data held by ck9777 are determined by the purpose for which the data was collected and by any legal obligations that require us to retain records for a minimum period. In general terms, the following retention principles apply:
- Active account data: Personal information associated with an active player account is retained for the full duration of the account's existence on the platform. This includes identity data, contact details, financial records, and gaming activity logs.
- Closed account data: Following voluntary account closure or platform-initiated closure, ck9777 retains core identity and transaction records for a minimum period necessary to meet anti-money-laundering record-keeping requirements and to resolve any outstanding disputes, chargebacks, or regulatory enquiries arising from the account's activity.
- KYC verification documents: Copies of identity documents submitted during the KYC process are retained for as long as required under applicable identity verification and financial crime prevention frameworks.
- Support correspondence: Email and chat records with the ck9777 support team are retained for a period sufficient to resolve the original query and any related follow-up matters, and to support quality assurance reviews.
- Self-exclusion records: Where a player has invoked a self-exclusion or responsible gaming restriction, relevant records are retained for the duration of the exclusion period and for a reasonable period thereafter, to prevent inadvertent re-registration.
- Technical and log data: Server logs, IP address records, and session metadata are retained for a limited period for security and fraud prevention purposes, after which they are deleted or anonymised.
All personal data held by ck9777 is stored on secure servers protected by industry-standard encryption and access controls. Data that is no longer required is securely deleted or permanently anonymised in a manner that ensures it cannot be reconstructed or attributed to an identifiable individual.
Purpose-Limited Retention
We do not hold data for longer than necessary. Once a retention period lapses and no legal obligation requires continued storage, data is securely deleted or anonymised.
Secure Storage Infrastructure
All player data is stored on servers protected with SSL/TLS encryption in transit and AES-level encryption at rest. Access is restricted to authorised personnel on a strict need-to-know basis.
Your Privacy Rights
As a ck9777 player, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.
You may exercise any of the following rights in relation to your personal data held by ck9777 at any time, by submitting a written request to [email protected] from the email address associated with your registered account:
- Right to access: You may request a copy of the personal data ck9777 holds about you, along with information about how it is being used and with whom it has been shared.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For identity data, supporting documentation may be required.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ck9777's legal and regulatory retention obligations, which may require us to retain certain records regardless of an erasure request.
- Right to restrict processing: You may ask us to limit the way in which we process your personal data in certain circumstances — for example, where you have contested the accuracy of the data and we are in the process of verifying it.
- Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to object: You have the right to object to the processing of your personal data where it is carried out on the basis of legitimate interests, including profiling for personalisation purposes.
ck9777 will respond to all valid privacy rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised party. In certain cases, we may be unable to fully comply with a request — for example, where doing so would conflict with a legal obligation to retain records, or where the request is manifestly unfounded or excessive. In such cases, we will explain our reasoning clearly in our response.
To exercise any of the rights listed in this section, send a written request from your registered email address to [email protected] with the subject line "Privacy Rights Request". Please include your full name, registered username, and a clear description of the right you wish to exercise. We aim to acknowledge all requests within 2 business days on Bangladesh Standard Time (BST, UTC+6).
Identity Verification for Requests
To protect your privacy, all data access and erasure requests require identity verification before we can act on them. This ensures your data is never disclosed or deleted at the request of an unauthorised third party.
Data Security Measures
Protecting the personal data of our players is a core operational priority at ck9777. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.
ck9777 employs industry-standard security practices across all aspects of platform operation that involve personal data. These include, but are not limited to, the following measures:
- All data transmitted between your device and the ck9777 platform is protected by SSL/TLS encryption, indicated by the HTTPS protocol in the browser address bar. This prevents interception of data in transit by unauthorised parties.
- Sensitive data stored on ck9777 servers — including identity documents, payment references, and account credentials — is protected by encryption at rest using current industry-standard encryption algorithms.
- Access to personal data within the ck9777 organisation is governed by strict role-based access controls. Only staff members whose role requires access to specific data categories are permitted to view or process that data.
- Regular security assessments and vulnerability reviews are conducted across the ck9777 platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
- All ck9777 personnel with access to personal data receive ongoing training on data protection responsibilities, phishing awareness, and secure data handling practices.
- In the event of a data security incident that poses a risk to player privacy, ck9777 will notify affected players via their registered contact details without undue delay, and will take immediate steps to contain the incident and mitigate its impact.
While ck9777 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. Players are encouraged to take their own precautions — including using a strong, unique password for their ck9777 account and never sharing their login credentials with any third party. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected].
SSL Encryption in Transit
All communications between your browser and the ck9777 platform are encrypted using SSL/TLS, protecting your data from interception during transmission.
Role-Based Access Controls
Internal access to personal data is restricted on a strict need-to-know basis. No staff member can access data categories beyond the scope of their defined role.
Incident Notification
In the event of a security incident affecting your personal data, ck9777 will notify you via your registered contact without undue delay, along with guidance on protective steps to take.
Changes to This Policy
ck9777 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements.
We review this Privacy Policy on a regular basis to ensure that it remains accurate, complete, and consistent with how we handle personal data in practice. When a material change is made to this policy — for example, a new category of data being collected, a new third-party sharing arrangement, or a change in retention periods — we will take steps to notify affected players in advance of the change taking effect.
Notification of material policy changes will be delivered via one or more of the following channels: a prominent notice on the ck9777 website homepage or login page; an email to the address registered on your account; or an in-platform notification visible when you next log in. Where the change is minor or administrative in nature — such as a correction of a typographical error or a clarification of existing wording that does not alter the substance of the policy — we may update the document without a formal notification, though the revised effective date will always be reflected at the top of the policy.
Your continued use of the ck9777 platform after a revised Privacy Policy has come into effect constitutes your acknowledgement of the updated terms. If you do not agree with any changes made to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to our legal retention obligations, by contacting the support team at [email protected].
We encourage all players to review this Privacy Policy periodically, particularly before submitting any new personal data or making use of new platform features. The current version of this policy is always available at ck9777.app/privacy-policy and supersedes all prior versions.
This Privacy Policy was last reviewed and updated in January 2026. It is effective as of that date for all registered ck9777 players and for all visitors to the ck9777.app website, regardless of the date of first registration.
Advance Notice of Changes
Material changes to this Privacy Policy will be communicated to registered players via email or in-platform notification before they take effect, giving you time to review and decide whether to continue using the platform.
Always the Latest Version
The version of this policy published at ck9777.app/privacy-policy is always the current, authoritative version. Archived versions are available on request from the support team.
Explore the ck9777 Platform
Now that you have read our Privacy Policy, you know exactly how your data is protected at ck9777. Browse our full range of games and services — from live cricket betting and premium slots to European Blackjack and our rewarding Loyalty Program.